Average Reviews:
(More customer reviews)I purchased a Marantz receiver 2 1/2 years ago Right after having it for a touch over 2 years it dies.I have owned Denon Nikko Tandberg Old Marantz Sansui Kenwood Yamaya Revox and Nakamechi Never once did i have on die on me Esp after a short period of time I called Marantz and told them Marantz said It was not under warranty but they recomended I bring it to a FACTORY AUTHORIZED repair facility in Willmington De I brought it there and paid a fee to have it looked@
It was $40-45 dollars.After having it 3-4 days they called to say they cant repair it but to send it to this other Marantz repair facility in NY STATE This was mid afternoon on a Thursday Monday late afternoon I showed up to pick up my unit Its an hours drive from Philadelphia each way
The unit was still in pieces They had FRIDAY half a day Saturday and most of Monday to have it ready I had just gone through a very painfull operation I was not feeling well Money was tight and I wanted my stereo fixed so I could have music during the many weeks recoup time The repair facility could have cared less about wasting my time my gas and that I was not well and I just drove 2 hours for no reason The woman basically shrugged her shoulders at me
I called Marantz After all it was their product and they recomended this location to me PLUS IT was a factory authorized repair center Marantz could have cared less The unit was out of warranty and they refused to help me Their attitude was poor They offered me no help or recourse The products Marantz now sells may be higher priced and such but their product is MADE IN CHINA Audiophile prices with MADE IN CHINA lack of quality with near zero customer support Dont buy Marantz look elsewhere Their product is NOT good and their support even worse
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